Now the IRS has updated the Internal Revenue Manual (IRM), IRS has provided additional information regarding its new program under which certain overdue taxpayer accounts are being assigned to Private Collection Agencies (PCAs).
The IRM update contains the following information with respect to taxpayer contact with IRS after his receivable has been assigned.
If the taxpayer wants to set up an installment payment agreement, IRS employees will advise the taxpayer that he must work directly with the PCA and will provide the taxpayer with the PCA phone number.
If the taxpayer states to IRS that he does not want to work with the PCA, IRS will advise the taxpayer to submit a written request to his assigned PCA.
If the taxpayer states he feels he is being threatened, he has a reason to believe he is being scammed, or he has a complaint about how the PCA is handling his account, IRS will advise the taxpayer to contact the Treasury Inspector General for Tax Administration (TIGTA) Office of Investigations.
If the taxpayer has any other account issues, IRS will advise the taxpayer that he must work directly with the PCA and will provide the taxpayer with the PCA phone number.
Frequently, taxpayers qualify for one of several payment options, and taking advantage of them is often easier than many people think.
For more on YOUR OPTIONS see our Blog Post dated April 4, 2017 Choices for Taxpayers Who Can Not Pay Their Tax Bill(s).
with the PCA and will provide the taxpayer with the PCA phone number.
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